Getting Started
Everything you need to get going
6 articles
- Contacting Lumina supportReach us by in-app chat or at [email protected], 9:00 AM to 5:00 PM ET, Monday through Friday, and what to include so we can help fast.
- Frequently asked questionsQuick answers on eligibility, deposits, fees, coupons, withdrawals, settlement timing, and risk, with links to the full articles.
- Stuck in the application?What each application status means, the two ways to finish identity verification, and how to upload documents that get accepted the first time.
- What you'll need to open an accountHave these ready before you apply: personal details, your Social Security Number, and employment information. Most identity checks are automatic.
- Who can open a Lumina Markets accountLumina is available to US residents aged 21 and over, on mobile or desktop. Accounts are carried at Interactive Brokers (Nasdaq: IBKR).
- Why your account is held at Interactive BrokersLumina is the trading experience; Interactive Brokers (Nasdaq: IBKR) carries the account, holds the funds, and runs verification. How the split works.